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Indice ITIL

Page history last edited by Anibal Hernandez 15 years ago

 

¿Qué es ITIL?

Procesos ITIL 

     Service Support 

          Service Desk

          Incident Management

          Problem Management

          Change Management

          Release Management

          Configuration Management 

     Service Delivery 

          Service Level Management

          Availability Management

          Capacity Management

          IT Service Continuity Management

          Financial Management for IT Services 

Ventajas 

Desventajas

Caso de uso

Referencias

 

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